Returns & Refunds

Your satisfaction is our priority. Here's our return policy.

Our Promise

If you're not satisfied with your order, we're here to make it right. We accept returns and provide refunds for eligible items. Quality issues are always covered.

Eligible for Return

✓Damaged or defective products on arrival
✓Wrong items delivered (not what you ordered)
✓Expired products
✓Quality issues (taste, smell, appearance significantly different from expected)

Not Eligible for Return

✗Products opened or used after delivery (unless defective)
✗Change of mind after delivery (you decided you don't want it)
✗Items reported more than 24 hours after delivery

How to Request a Return

Contact us within 24 hours of receiving your order
Provide your order number and describe the issue
Take a photo of the product if it's damaged or defective
We'll review your request and respond within a few hours
If approved, we'll arrange a replacement or full refund

Refund Timeline

Review time: Within 4 hours of your request

Refund processing: Same day for approved returns

Replacement delivery: Within 2 hours of approval

Important Notes

• Please inspect your order upon delivery
• Report any issues within 24 hours
• Keep the product in its packaging until the return is processed
• Delivery fees are non-refundable unless the error was ours